Book Prize

It is the biggest performance killer. So, fear in the workplace leads to reduced performance, destructively and finally in the resignation. This expresses itself in the way that staff are hardly willing to speak their minds openly, to introduce new ideas, to work together cooperatively, to take on new challenges, or to improve the quality of their work. You go first to the State of customized Yes saying, then in the leisure-oriented protective posture, then in the internal termination and finally in the sabotage. Who has fear, reduces his ability to learn and make mistakes. Time to appease a ubernervose amygdala, may be thus very goal-oriented. It seems that already naming errors (= labeling something a name) and talking about issues reassured them.

Because this shows you that we have perceived imminent threats. This means more often to talk, especially if there is to clarify something face to face in an employee-boss relationship. Only if everything in the pure is back, we can find back to top form. Changes in behavior can bring in two ways: rewarded a behavior, we have to do it again. A behavior is penalized, we avoid it. Hard supervisors use unfortunately almost exclusively the second form of reinforcement: with the meticulousness of a Chamber Hunter looking for misconduct and penalise it hard to eliminate it. So the staff will change forced his behavior, but only just enough, to spare is suffering.

Companies gain on this way no more than mediocrity. Only: Mediocrity is in danger of extinction. Because no one wants to buy mediocre services. The book on the subject was awarded the Swiss economy Book Prize 2008. In the Executive Suite as you kundenfokussiert employee Orell Fussli, Zurich 2008, 26.50 euro / CHF 44.00 lead Anne M. Schuller customer proximity 255 pages, ISBN: 978-3-280-05282-2 the author Anne M. Schuller is a management consultant and considered to be the leading expert for loyalty marketing. Over 20 years, she has worked in senior sales and marketing positions of various international service industries and several awards. The diploma in business administration and eight-time book author is one of the best keynote speakers in the German-speaking world. You also works as a business trainer and teaches at several universities. You heard the excellent speakers’ to the circle. Their customers include the elite of German, Swiss and Austrian Economics. Contact: